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感謝您選擇鎖羅門。為保障您的購物權益，鎖羅門提供電子鎖、保險箱及相關產品之銷售、安裝、維修與售後服務。因不同商品之交付方式、安裝需求及產品性質有所不同，退換貨及售後處理方式將依商品類型及實際狀況辦理，請您詳閱下列內容：
一、退換貨申請方式
如有訂單取消、退換貨、商品異常、安裝或維修相關需求，請透過鎖羅門官方 LINE 與客服聯繫。
聯繫時請提供購買人姓名、聯絡電話、商品名稱或型號、購買日期及問題說明；如為商品異常，建議一併提供相關照片或影片，以利客服確認並安排後續處理。
二、七日猶豫期
透過網站、官方 LINE、電話或其他通訊方式完成之交易，如依法屬於通訊交易，且非屬法定合理例外情形，消費者原則上得於收受商品或接受服務後七日內，依《消費者保護法》規定行使解除契約之權利。
七日猶豫期並非商品試用期。消費者得於合理且必要範圍內檢查商品；如因超出必要檢查範圍之使用、施工或人為損壞，造成商品毀損、變更或價值減損，將依商品實際狀況評估處理。
三、保險箱及一般商品退換貨
保險箱或其他無須固定施工、加工之一般商品，如適用七日猶豫期，可於期間內透過鎖羅門官方 LINE 提出申請。
辦理退貨時，請妥善保留商品本體、原廠包裝、鑰匙、配件、說明書、保固資料、贈品及其他隨附物品。
因確認商品內容及功能所必要之拆封或檢查，不影響正常退貨申請；如商品已有明顯使用痕跡、損傷或價值減損，將依實際狀況評估處理。
四、電子鎖及需施工安裝之商品
電子鎖及部分相關產品需依實際門體、尺寸、原有鎖具及現場環境進行專業安裝。確認訂購後，將由師傅與您聯繫並預約到府服務時間。
師傅到場後將依現場條件確認商品及施工方式，安裝過程可能涉及門體鑽孔、切削、鎖孔調整、零件固定、組裝及電子功能設定等作業。
如商品已完成施工、安裝或使用後提出退換貨需求，將依商品狀況、施工內容、是否有商品瑕疵及價值減損程度個別評估處理。
五、訂單取消、變更及客製商品
如確認訂購後需要取消訂單、變更商品型號或調整安裝時間，請儘早透過鎖羅門官方 LINE 與客服聯繫。
如商品尚未出貨、交付或施工，且尚未進入特殊訂購或客製加工程序，我們將依訂單目前進度協助處理。
部分商品如依消費者需求進行特殊尺寸、特殊規格、特殊加工或其他個別客製，且符合客製化商品之相關規定，將依交易前雙方確認之內容辦理。
六、商品瑕疵、維修及售後服務
如商品於交付、安裝或正常使用過程中發現商品異常、零件瑕疵、功能故障、商品與訂購內容不符或配件缺少等情形，請透過鎖羅門官方 LINE 與客服聯繫。
經確認後，我們將依實際狀況協助安排檢測、調整、維修、補件、更換商品或其他適當處理方式。
七日猶豫期與商品瑕疵及保固屬不同事項。即使超過七日，如商品本身存在瑕疵或符合產品保固條件，仍依產品保固內容協助處理。
產品使用期間如發生異常，建議勿自行拆解或維修；如有需要，客服將協助安排師傅進一步檢測或到府維修。
七、退款、發票及政策修正
經確認符合取消訂單或退款條件之案件，將依原付款方式或雙方確認之方式辦理退款。
如原交易已開立統一發票，將依相關稅務規定辦理發票作廢、折讓或其他必要程序。
鎖羅門得依營運需求調整本退換貨政策，修正後之內容將公告於網站。如本政策內容與中華民國相關法令之強制規定有所不同，仍以法令規定為準。
Thank you for choosing Solomon Smart. To protect your rights as a customer, Solomon Smart provides sales, installation, maintenance, and after-sales services for smart locks, safes, and related products. As delivery methods, installation requirements, and product characteristics may vary, returns, exchanges, and after-sales services will be handled according to the product type and actual circumstances. Please read the following terms carefully:
1. Return and Exchange Requests
For order cancellations, returns, exchanges, product issues, installation, or maintenance requests, please contact Solomon Smart customer service through our official LINE account.
Please provide the purchaser's name, contact number, product name or model, purchase date, and a description of the issue. For product-related problems, relevant photos or videos are recommended to help us assess the situation and arrange further assistance.
2. Seven-Day Cooling-Off Period
For transactions completed through the website, official LINE account, telephone, or other means of distance communication, where the transaction is legally classified as a distance sale and does not fall under a statutory exception, consumers may generally exercise their right to cancel the contract within seven days after receiving the product or accepting the service in accordance with Taiwan's Consumer Protection Act.
The seven-day cooling-off period is not a product trial period. Consumers may inspect the product within a reasonable and necessary scope. If the product is damaged, altered, or depreciated in value due to use, installation, or human-caused damage beyond what is reasonably necessary for inspection, the request will be assessed based on the actual condition of the product.
3. Returns and Exchanges for Safes and General Products
For safes and other general products that do not require fixed installation or modification, customers may submit a return request through Solomon Smart's official LINE account within the applicable cooling-off period.
When returning a product, please retain the product itself, original packaging, keys, accessories, manuals, warranty documents, complimentary items, and other included materials.
Opening or inspecting the product as reasonably necessary to confirm its contents and functions does not prevent a normal return request. If the product shows significant signs of use, damage, or depreciation in value, the request will be assessed based on its actual condition.
4. Smart Locks and Products Requiring Installation
Smart locks and certain related products require professional installation based on the actual door structure, dimensions, existing lock configuration, and on-site conditions. Once an order is confirmed, an installation technician will contact you to schedule an on-site service appointment.
Upon arrival, the technician will confirm the product and installation conditions. Installation may involve drilling, cutting, adjustment of lock openings, securing components, assembly, and electronic configuration.
If a return or exchange is requested after installation or use, the request will be assessed individually based on the condition of the product, installation work performed, whether the product is defective, and any resulting depreciation in value.
5. Order Cancellation, Changes, and Customized Products
If you need to cancel an order, change the product model, or reschedule an installation after your order has been confirmed, please contact Solomon Smart customer service through our official LINE account as soon as possible.
If the product has not yet been shipped, delivered, or installed and has not entered a special-order or customization process, we will assist based on the current status of the order.
Certain products may be specially sized, specified, processed, or otherwise customized according to individual customer requirements. Where a product qualifies as a customized item, returns and exchanges will be handled according to the terms confirmed before the transaction.
A general product does not automatically qualify as a customized product merely because it is sourced or stocked after an order is placed.
6. Product Defects, Maintenance, and After-Sales Service
If a product is found to be defective or abnormal during delivery, installation, or normal use, including defective parts, functional failure, an incorrect product, or missing accessories, please contact Solomon Smart customer service through our official LINE account.
After confirmation, we will assist with inspection, adjustment, repair, replacement parts, product replacement, or other appropriate solutions depending on the circumstances.
The seven-day cooling-off period is separate from product defect and warranty coverage. Even after the seven-day period has expired, products with defects or those covered by warranty will continue to be handled in accordance with the applicable warranty terms.
If a product experiences any abnormal condition during use, please do not disassemble or repair it yourself. If necessary, our customer service team will assist in arranging further inspection or on-site repair.
7. Refunds, Invoices, and Policy Amendments
For approved order cancellations or refunds, the refund will be processed through the original payment method or another method mutually agreed upon.
If a uniform invoice has already been issued, cancellation, allowance, or other necessary procedures will be processed in accordance with applicable tax requirements.
Solomon Smart may revise this Return and Exchange Policy based on operational needs. Any revised terms will be published on this website. If any provision of this policy conflicts with mandatory laws or regulations of the Republic of China (Taiwan), the applicable laws and regulations shall prevail.
